FAQs

What is Built Box?

Built Box is a premium fitness subscription box. We believe that people like yourself can dramatically improve their lives by embracing a fit and healthy lifestyle. You can think of Built Box as a monthly care package for fitness enthusiasts!

How do I become a member?

Getting started is simple! Visit our subscription options to see which option fits your needs to the best

Can I gift a box?

Yes! We want everyone to be able to experience Built Box. It's a one-time purchase and will follow the same order deadlines as described below. To gift a Built Box, please visit our Gift Box page

When can I expect to start receiving my Built Box after I have subscribed?

If you have signed up on or before the 27th of each month, your Built Box will ship by the 10th of the following month. If you sign up after the 27th of the month, unfortunately, your Built Box shipment will have to wait a month. For example, if you subscribe on April 27th, your Built Box will ship by May 10th. If you subscribe on April 28th, your first Built Box will ship by June 10th.

When will I be billed on my account?

The first time you subscribe (if before the order cut-off date of the 27th, your payment will be processed for your first shipment IMMEDIATELY. Afterward, payments will be processed on the 27th of each month until you cancel your subscription.

If your order is placed after the 27th of a month, you will still be charged immediately but you will not be rebilled for 2 months on the 27th.

Example: You order on the 28th of April, you will be billed immediately. Your next bill will be on June 27th, since you missed the order cut-off date for May's box.

 How do I make edits to billing, sizing, subscription option?

All of those things can be edited via the My Account page.

What kind of items are included in the box?

We are constantly searching for new innovative fitness products to include in our boxes. Some of the items you may find in a Built Box include (but not limited to) apparel, supplements, protein snacks, accessories, and even workout programs!

How do I cancel?

Use the My Account tab to edit your preferences.

What is your return policy?

In order to receive a refund, you must request one before your box has shipped on the 10th of the month. Unfortunately, we are unable to provide refunds for boxes that have already been shipped. Please contact us via email [email protected] for clarification.

Do you ship internationally?

Not yet! Please check back soon.

Will I know what's in the box before I receive it?

Some of the main benefits in a subscription box are product discovery, variety, and surprise. You will not know exact contents of the box but we will provide you will some teasers via email, Instagram, and Facebook.

When is the Built Box sent out?

We ship out our boxes on the 10th of every month.

We know you hate waiting for packages to arrive, which is why we spared no expense to get our boxes shipped in 2-3 business days!

Please contact [email protected] if you have any issues with receiving your Built Box.

How do I pay for the Built Box?

We accept payment via Visa, Mastercard, American Express, Apple Pay, & Paypal.